Privacy Policy

1. Who we are

Trekvio is operated by SYNCWAVE LTD, a company registered in England and Wales. We are the data controller for personal data processed through the Service.

2. What data we collect

Account information

Name, email address, password (stored as a salted hash), profile preferences, and activity types you select.

Location data

With your explicit consent, we collect location data while you record an activity or use live navigation. You can disable location access at any time in your device settings, although this will limit certain features.

Payment information

Payment details are collected and processed by our third-party payment providers. We do not store full card numbers on our own servers. We retain limited transaction metadata such as plan, amount, currency, and date, for billing and accounting purposes.

Device and usage information

Device model, operating system, app version, language, crash logs, and aggregated usage analytics that help us improve the Service.

User content

Routes, photos, comments, and other content you choose to upload.

3. How we use your data

• To provide, maintain, and improve the Service.
• To process subscriptions, payments, and refunds.
• To personalise your trail recommendations and feed.
• To send service-related communications, security alerts, and product updates.
• To investigate misuse, prevent fraud, and enforce our Terms.
• To comply with legal obligations.

4. Legal bases for processing (GDPR)

• Contract. To provide the Service and process payments you have requested.
• Consent. For location tracking, optional marketing communications, and non-essential cookies.
• Legitimate interests. To secure and improve the Service, prevent abuse, and operate our business.
• Legal obligation. To comply with tax, accounting, and other laws.

5. Data sharing

We do not sell your personal data. We share data with trusted service providers who help us run the Service, including hosting, payments, analytics, customer support, and crash reporting. These providers act on our instructions under contract.

We may also disclose data when required by law, court order, or to protect our rights and the safety of users.

6. International data transfers

Some of our service providers are located outside the United Kingdom and the European Economic Area. When we transfer personal data internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or adequacy decisions.

7. Your rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Receive a copy of your data in a portable format.
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office.

To exercise these rights, contact privacy@trekvio.app.

8. Data retention

We keep your account data while your account is active and for a reasonable period after closure to comply with legal, accounting, and dispute-resolution obligations. Transaction records are typically retained for at least 7 years for tax purposes. You can request deletion of your account at any time.

9. Cookies

We use cookies and similar technologies to operate and improve the Service. For details, see our Cookie Policy.

10. Children's privacy

Trekvio is not directed at children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service or by email. The "Last updated" date at the top reflects the most recent revision.

12. Contact

For any privacy questions, contact privacy@trekvio.app.